Privacy Policy

Last updated: March 2026

1. Information We Collect

We collect the following types of information:

Account Information: Email address, name, and password when you create an account.
Usage Data: How you interact with our services, including pages visited, features used, and timestamps.
Payment Information: Billing details processed securely through Stripe. We do not store full credit card numbers.
Device Information: Browser type, IP address, and device identifiers for security and analytics.

2. How We Use Your Information

To provide, maintain, and improve our services
To process payments and manage subscriptions
To communicate with you about your account and our products
To detect and prevent fraud and abuse
To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We share data only with:

Service providers: Stripe (payments), cloud hosting providers, and analytics tools that help us operate our services.
Legal requirements: When required by law, subpoena, or court order.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and regular security audits.

5. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Export your data in a portable format
Opt out of marketing communications
Withdraw consent for data processing

We comply with GDPR (for EU users), CCPA (for California users), and PDPA (for Southeast Asian users) requirements.

6. Data Retention

We retain your data for as long as your account is active. Upon deletion request, we remove personal data within 30 days, except where retention is required by law.

7. Cookies

We use essential cookies for authentication and session management. Analytics cookies are used only with your consent.

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@palmtreeglobal.io.